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How to Use Kohl's Curbside Pickup

Maria Cristina Lalonde
By Maria Cristina Lalonde
With Kohl's Store Drive Up service, shopping at Kohl's has become even more convenient.

More and more shoppers are avoiding the lines and shopping online. For many of us, the downside of shopping online is having to pay for shipping and then waiting for your purchase to arrive in the mail. That’s why a growing number of grocery stores and department stores have started offering curbside pickup.

Kohl\'s storefront.

Launched April 2020, Kohl’s Contactless Drive Up service combines the convenience of online shopping with the speed of same-day pickup, all without having to go into the store or pay shipping fees.

How does store pickup work at Kohl’s?

Kohl’s Drive Up service lets you make a purchase online. When you are notified your order is ready, you can go to the store, and a store attendant will bring your purchase out to your car in the Kohl’s parking lot.

You can make a Kohl’s Store Drive Up purchase on the Kohl’s website or by using the Kohl’s app. When you have completed your purchase, you will receive an email when your purchase is ready with instructions on picking up your order. Be sure to have this email with you to confirm your purchase at pickup. When you arrive at the store, all you have to do is call the arrival number in the ready-for-pickup email and your purchases will be brought out to your car. The employee will verify your purchase and put your items in your trunk or back seat.

Where do I pick up Kohl’s online Drive Up orders?

Kohl’s orders can be picked up in the designated area for Drive Up orders in the Kohl’s parking lot. Your order will be brought out to your car and loaded in your trunk or back seat.

When can I pick up my Kohl’s Drive Up order?

Orders placed before 5 p.m. should be ready within two hours that same day. You will receive an email when your order is ready. The ready-for-pickup email will contain instructions on picking up your order.

What does Kohl’s Drive Up service cost?

Kohl’s Drive Up is a free service. There is no minimum order cost to use the service.

Which items are available for Kohl’s Drive Up service?

Not every item is available for Kohl’s Drive Up service. When buying online, make sure you have selected your local store and that your purchase lists Free Pickup as an option. At checkout, make sure you choose the Free Pickup option.

Does my Kohl\'s store have the item I am looking for?

Does my Kohl’s store offer the Drive Up service?

Kohl’s Drive Up service is not available at every store location. To see if your local store offers Drive Up service, see Kohl’s store reopenings and shopping and click on your state. Stores that offer contactless Drive Up are denoted with an icon of the trunk of a purple car.

Kohl\'s locations with drive up service

Does my Kohl’s store have the item I am looking for?

Not every store carries the same merchandise. To find out if an item is currently available at your store, click “Find in Store” beneath the “Add to Cart” button. If the item is not available at your location, you can “Check Other Stores” to see if another store has the item in-stock.

Can I use coupons with Kohl’s Drive Up?

Kohl’s promo codes are a great way to save when shopping online. Enter your promo code as you normally would when checking out. Learn about more ways to save at Kohl’s.

Can I return items through Kohl’s Drive Up service?

Kohl’s currently is not accepting returns through their Drive Up service. However, you can return items purchased via Drive Up service in-store. To make a return, bring the item to the Customer Service desk within 180 days after your original purchase date. Learn more about Kohl’s return policy.

Can you return Amazon orders at Kohl’s?

At the time of writing, Kohl’s does not accept Amazon returns through their Drive Up service. To make an Amazon return at Kohl’s, you must bring the item you are returning into a Kohl’s store and show the QR code on your phone to a Kohl’s associate.

Can I have someone else pick up my Kohl’s Drive Up order?

You can set up an alternate pickup person for your Drive Up order during checkout. You can also change the pickup person by visiting the Manage Order page in your account history.

Can I make a Drive Up order from the Kohl’s app?

Yes, the Drive up service is available in the Kohl’s app. Choose any item that lists the “FREE Pickup” next to the product.

Kohl\'s app.


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Maria Cristina Lalonde

Maria Lalonde honed her deal-hunting skills while traveling through South America and Southeast Asia and combing colorful local markets for unique finds. Her love of blogging and thirst for deals brought her to Offers.com.

Maria Cristina Lalonde