Customer Relationship
Management

Nothing is more critical in today’s competitive self-storage environment than Customer Relationship Management (CRM) – the process of tracking inquiries and leads, converting them into reservations and rentals, and maximizing the value of every customer. Our e-CRM is designed specifically for the self-storage industry, with multi-facility operators in mind.

Features

• Interfaces to leading phone systems such as InContact, Cisco, MITEL, Wildix, Avaya, iCore and RingCentral
• Ability to take Inquiries Reservations, Payments and handle customer incidents for any store from a single login
• Quick and easy conversion of Inquiry into Reservations & Rentals
• Define a workflow to schedule various follow up tasks
• Automatically capture web leads into e-CRM as Inquiries
• Schedule Customer Appointments for store visits ahead of time, especially for unmanned facilities
• Comprehensive Drip Campaign function to setup various stages of automated follow up actions such as sending Emails or Text Messages popup alerts to store manager for Inquiries and Reservations
• Ability to take new Rentals as well as sell Merchandise
• Fully integrated with Self Storage Manager with access to tenant history
• On-demand access to a variety of Management Reports and Analytics

Benefits

• Drives revenue growth by tracking Inquiries and Reservations through conversion to Rentals
• 24x7 access to customer information by call center, site users, marketing team and corporate office team
• Tracks effectiveness of various Advertisement Campaigns
• Makes it easier to keep in constant contact with prospective, active and inactive customers, improves customer service
• Assists in better utilization of marketing budgets