Our Commitment to Accessibility

NFP is committed to ensuring equal access for people with disabilities and to treating people with disabilities in a way that allows them to maintain their dignity and independence and that embodies the principles of integration and equal opportunity.

NFP is committed to be a barrier-free environment for persons with disabilities in employment, in its communications and information, in the delivery of goods and services and in its built environment.

NFP is committed to ensuring that all its employees are aware of their responsibilities to foster an accessible and inclusive environment with, and for, persons with disabilities.

To learn more, visit our AODA Multi-Year Accessibility Plan page.

Accessibility Policies, Practices and Procedures

In accordance with applicable legislation, NFP maintains policies, practices, procedures, and documentation with respect to the following:

• Maintenance of an accessible environment for persons with disabilities.
• Provision of accessible information and communication supports.
• Use of guide dogs, service animals and support persons.
• Notice of service disruptions.
• Provision of information about emergency procedures, plans and public safety.
• Maintenance of web content that conforms with the required standards.
• Accommodation of applicants throughout the recruitment process.
• Accommodation of employees throughout their employment.
• Training of employees and other individuals who provide services.
• Receipt of feedback regarding the provision of goods, services or facilities to persons with disabilities.

Accessibility Feedback

NFP is committed to meeting accessibility requirements and to continuously taking steps to improve its services and website to comply with applicable legislation and its regulations. We will continue to identify and correct barriers that prevent access to our goods, services, websites, and print content.

We encourage feedback on the delivery of services to individuals with disabilities. The feedback received will be directed to the relevant personnel, addressed, documented and monitored. You can provide feedback through various channels, including by phone, TTY, email or in person at any of our service locations. We accept feedback in accessible formats and provide additional communication supports as needed. All feedback will be taken into consideration to enhance our services and customers can expect to hear back within two business days.

For more information on this accessibility plan, please contact:

• By email: accessibility@nfp.ca
• Telephone: 289.902.3742
• By mail: 100 King Street West, Suite 5140 Toronto, Ontario M5X 1E1

Accessible formats of this document are available free upon request.