STAHLS' HOTRONIX
TECH SUPPORT
We’re here to help! If your press won’t fire up, your switch needs replacing, or you have general questions about your equipment, our service techs are here for you.
If your heat press was manufactured in 2007 or later, you can either chat with our virtual assistant to find answers to commonly asked questions, or you can fill out a ticket below with your machine’s serial and model number, and a member of our Tech Team will reach out to you.
Get Help from H.E.R.B. – Hotronix Equipment Resource Bot
Our virtual assistant is here to help you find answers to common questions about your Hotronix heat press.
“Hi I’m HERB, the Hotronix Equipment Resource Bot. I’m here to help answer some questions you have about your press. Let’s get started! First, I’ll need to verify your press is in warranty. What’s your serial and model number?”
Our team of experts have created an extensive library of videos to help you get started, troubleshoot any challenges you’re facing, and be your own at-home service tech.
VIEW TECH SUPPORT & REPAIR VIDEOSStill Have Questions or Need Additional Help? Submit a Blue Ribbon Support Request
Please have your machine’s serial and model number handy, and any additional photos or supportive documents that will help service techs diagnose the problem. Techs are monitoring and handling tickets between 8:00 a.m. – 9:00 p.m. (EST) Monday-Friday.
WAS YOUR HEAT PRESS MANUFACTURED BEFORE 2007?
Don’t worry—we have plenty of educational tools to help you troubleshoot. Check out our extensive library of heat press education, or order parts to self-service your press.
SEE TECH SUPPORT VIDEOS HERE
H.E.R.B.
Hotronix Equipment Resource Bot
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English - US
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French - Continental
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German
