Published coronavirus (Covid-19) guidance for firms

First published: Last updated: 17/03/2023 See all updates

In response to coronavirus, we published various guidance for firms.

The guidance applies in the exceptional circumstances arising out of the coronavirus pandemic. It is not intended to have any relevance in circumstances other than those related to coronavirus.

Date Publication
19 March 2020 Insurance and coronavirus (Covid-19): our expectations of firms
20 March 2020 Mortgages and coronavirus: our guidance for firms
2 April 2020 Credit cards (including retail revolving credit) and coronavirus: draft guidance and rules for firms
2 April 2020 Overdrafts and coronavirus: draft guidance for firms
2 April 2020 Personal loans and coronavirus: draft guidance for firms
6 April 2020

Extending deadlines to publishing fund reports and accounts
9 April 2020 Credit cards (including retail revolving credit) and coronavirus: temporary guidance for firms
9 April 2020 Personal loans and coronavirus: temporary guidance for firms
9 April 2020 Overdrafts and coronavirus: temporary guidance for firms
17 April 2020 Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: draft temporary guidance for firms
17 April 2020 Motor finance agreements and coronavirus: draft temporary guidance for firms
17 April 2020 High-cost short-term credit and coronavirus: draft temporary guidance for firms
24 April 2020 Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: temporary guidance for firms
24 April 2020 Motor finance agreements and coronavirus: temporary guidance for firms
24 April 2020 High-cost short-term credit and coronavirus: temporary guidance for firms
1 May 2020 Coronavirus and customers in temporary financial difficulty: draft guidance for insurance and premium finance firms
1 May 2020 Product value and coronavirus: draft guidance for insurance firms
14 May 2020 Coronavirus and customers in temporary financial difficulty: guidance for insurance and premium finance firms
22 May 2020 Mortgages and coronavirus: updated draft guidance for firms
22 May 2020 Coronavirus and safeguarding customers’ funds: proposed guidance for payment firms
1 June 2020 Business interruption insurance test case: draft guidance for firms
2 June 2020 Mortgages and coronavirus: updated guidance for firms
2 June 2020 Information for firms to use with consumers: dealing with financial difficulties during coronavirus
3 June 2020 Product value and coronavirus: guidance for insurance firms
17 June 2020

Finalised Guidance: Business interruption insurance test case
19 June 2020

Credit cards (including retail revolving credit) and coronavirus: proposed update to temporary guidance for firms
19 June 2020

Personal loans and coronavirus: proposed update to temporary guidance for firms
19 June 2020

Overdrafts and coronavirus: proposed update to temporary guidance for firms
1 July 2020

Credit cards (including retail revolving credit) and coronavirus: updated temporary guidance for firms
1 July 2020

Personal loans and coronavirus: updated temporary guidance for firms
1 July 2020

Overdrafts and coronavirus: updated temporary guidance for firms
3 July 2020

Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: draft temporary updated guidance for firms
3 July 2020

High-cost short-term credit agreements and coronavirus: updated temporary guidance for firms
3 July 2020

Motor finance agreements and coronavirus: updated temporary guidance for firms
9 July 2020

Coronavirus and safeguarding customers’ funds: additional guidance for payment and e-money firms
15 July 2020

Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: updated temporary guidance for firms
15 July 2020

High-cost short-term credit agreements and coronavirus: updated temporary guidance for firms
15 July 2020

Motor finance agreements and coronavirus: updated temporary guidance for firms
24 July 2020

Coronavirus and customers in temporary financial difficulty: draft updated guidance for insurance and premium finance firms
31 July 2020

Cancellations and refunds: helping consumers with rights and routes to refunds
11 August 2020 Coronavirus and customers in temporary financial difficulty: updated guidance for insurance and premium finance firms
26 August 2020 Draft guidance: Mortgages and coronavirus: additional guidance for firms
14 September 2020 Finalised guidance: Mortgages and coronavirus: additional guidance for firms
16 September 2020  Draft guidance: Overdrafts and coronavirus: additional guidance for firms
16 September 2020 Draft guidance: Consumer credit and coronavirus: additional guidance for firms
30 September 2020 Finalised guidance: Overdrafts and coronavirus: additional guidance for firms
30 September 2020 Finalised guidance: Consumer credit and coronavirus: additional guidance for firms
2 October 2020 Finalised Guidance: Cancellations and refunds - helping consumers with rights and routes to refunds 
16 October 2020 Coronavirus and customers in financial difficulty: draft additional guidance for insurance and premium finance firms
30 October 2020 Finalised Guidance: Coronavirus and customers in financial difficulty: additional guidance for insurance and premium finance firms
2 November 2020

Draft guidance: Mortgages and coronavirus: further updated guidance for firms

Draft guidance: Mortgages and coronavirus: updated additional guidance for firms
17 November 2020

Finalised Guidance: Mortgages and coronavirus: updated guidance for firms

FS20/17: Mortgages and coronavirus: Updated Payment Deferral and Tailored Support Guidance for Firms – Feedback on draft guidance
19 November 2020

Finalised Guidance: Consumer credit and coronavirus: updated guidance for firms

FS20/18: Consumer credit and coronavirus: Updated guidance for firms (November 2020) - Feedback on draft guidance
4 December 2020 Bounce Back Loan Scheme: guidance for firms on use of Pay as You Grow options
13 January 2021

Draft Guidance: Consumer Credit and coronavirus: updated Tailored Support Guidance for firms

Draft Guidance: Mortgages and coronavirus: updated Tailored Support Guidance for firms
26 January 2021

Finalised Guidance: Bounce Back Loan Scheme: guidance for firms using Pay as You Grow options

FS21/1: Bounce Back Loan Scheme: Guidance for firms on use of Pay as You Grow options
27 January 2021

Finalised Guidance: Mortgages and coronavirus: updated Tailored Support Guidance for firms

Finalised Guidance: Consumer Credit and coronavirus: updated Tailored Support Guidance for firms

FS21/2: Approach to Repossessions: Updated Tailored Support Guidance for firms - Feedback on draft guidance for mortgages and consumer credit
12 February 2021 Guidance consultation: Cancellations and refunds: helping consumers with rights and routes to refunds
5 March 2021 Draft Guidance: Mortgages and coronavirus: further updated tailored support guidance for firms (PDF)
25 March 2021

Finalsed Guidance: Mortgages and coronavirus: further updated tailored support guidance for firms

FS21/6: Coronavirus:Tailored Support Guidance (TSG) for firms – feedback on draft guidance on home repossessions & statement of ongoing relevance of TSG

Coronavirus linked forbearance: key findings
 1 April 2021 Finalised Guidance: Cancellations and refunds: Helping consumers with rights and routes to refunds

Page updates

: Editorial amendment page updated as part of website refresh
: Information added Finalised Guidance published 1 April 2021
: Publication added 2 x draft guidance: mortgages and coronavirus
: Publication added Finalised guidance added on consumer credit and overdrafts
: Publication added Additional Guidance for firms added