christian Schmid
This app horribly buggy. Even the bug report form in the app is not implemented, and just copies your report to an email client. Starting a rental only works if you're near the locker, but the app takes forever to recognize that you're standing in front of one. Unlocking did not work, and showed a non-working 'contact support' button. I managed to find a phone number eventually, and got an unlock code after 10 minutes in line. Now the app threatens to charge me for not finishing my rental.
3 people found this review helpful
Bikelink Team
June 20, 2023
Thank you for your feedback. You must be at the locker to start or end a rental. It appears that the locker you used was working on a backup battery, which may have caused the issue you were having ending the rental. A technician will service the locker. We are working on an app update and better customer support training to address these issues.
Douglas Koleada
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Fixed my review. Something about Locker Left MV01. Was giving me a hard time. Had to call support each time for a total of 3 times to get it opened. But when I switched to Locker Left MV02. Everything worked perfectly Might be a programming bug Maybe Associated with A.I. (The locker is in Mountain View California after all. & tech companies have been making a huge push to assimilate ai Into thier businesses) Maybe something to do with 02L&R being two ℝ² options & 01L&R being an i² option 🤔🤓😆