The Pfaff Difference
When you shop at Pfaff Harley-Davidson, you’ll experience the Pfaff Difference. This is our guide to creating an excellent customer experience, whether you’re shopping for your motorcycle or visiting our service department for some maintenance.
As you shop for your motorcycle with us, you'll work one-on-one with a member of our team. This individual relationship allows our team members to better understand your needs when shopping for a motorcycle and match you with the best option. You’ll also know who to follow up with if you have any questions or need more information.
While you shop for your Harley-Davidson, you’ll have access to our upfront pricing. Our upfront pricing model informs you of your motorcycle’s costs from the beginning, including any taxes or fees that may apply. You gain a better understanding of your buying power and have all the information you need to make an informed decision.
For peace of mind, our dealership offers a Money-Back guarantee. When you purchase a new, in-stock motorcycle, you’ll receive a 3-day, 500-kilometre policy. For pre-owned models, the policy is a 30-day or 1,500-kilometre exchange policy. If your second-choice bike seems like the best choice once you’re on the road, contact us, and we’ll help you exchange the motorcycle.