Carestream Dental Status Page
Issue with Payments Processing
Investigating - Carestream Dental is investigating reports of an issue with our Payments Processing service affecting some of our WinOMS and SoftDent customers using older Payment Processing services. Users of this service may be unable to process new payments or be experiencing degraded performance. Users of our latest Payment Manager are unaffected.
Apr 15, 2024 - 14:19 EDT
Issue with Electronic Prescriptions
Update - Alternate solutions will be available soon through CSD. Check back for updates. Click Learn More for additional information.
Mar 05, 2024 - 11:50 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Monday (3/04/24). Though requirements regarding written prescriptions vary by state, printing capabilities have been enabled in all systems, including Sensei Cloud. Therefore, software users can temporarily bypass submitting prescriptions electronically and instead print paper prescriptions. Click Learn More for additional information.
Mar 04, 2024 - 10:21 EST
Update - Despite a recent update from our vendor, we have verified that our Electronic Prescriptions service is still offline. We will provide additional updates as information becomes available. Though requirements regarding written prescriptions vary by state, printing capabilities have been enabled in all systems, including Sensei Cloud. Click Learn More for additional information.
Mar 01, 2024 - 16:34 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Friday (3/01/24). Though requirements regarding written prescriptions vary by state, printing capabilities have been enabled in all systems, including Sensei Cloud. Therefore, software users can temporarily bypass submitting prescriptions electronically and instead print paper prescriptions. Click Learn More for additional information.
Mar 01, 2024 - 09:31 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Thursday (2/29/24). Though requirements regarding written prescriptions vary by state, printing capabilities have been enabled in all systems, including Sensei Cloud. Therefore, software users can temporarily bypass submitting prescriptions electronically and instead print paper prescriptions. Click Learn More for additional information.
Feb 29, 2024 - 11:49 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Wednesday (2/28/24). Though requirements regarding written prescriptions vary by state, printing capabilities have been enabled in all systems, including Sensei Cloud. Therefore, software users can temporarily bypass submitting prescriptions electronically and instead print paper prescriptions. Click Learn More for additional information.
Feb 28, 2024 - 16:07 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Tuesday (2/27/24). Though requirements regarding written prescriptions vary by state, printing capabilities have been enabled in all systems, including Sensei Cloud. Therefore, software users can temporarily bypass submitting prescriptions electronically and instead print paper prescriptions.
Feb 27, 2024 - 09:34 EST
Identified - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Monday (2/26/24)
Feb 26, 2024 - 08:18 EST
Investigating - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Friday (2/23/24)
Feb 23, 2024 - 17:37 EST
Issue with Insurance Claims
Update - 97% of all dental claims are now being processed through our CSD Transaction Management System. We expect to have a solution for electronic submission of medical claims soon. Click Learn More for additional information.
Mar 05, 2024 - 11:43 EST
Update - Carestream Dental is now using additional trading partners whenever possible to allow the electronic submission of most dental claims. Click Learn More for additional information.
Feb 28, 2024 - 16:17 EST
Identified - Carestream Dental is now using additional trading partners whenever possible to allow the electronic submission of most dental claims.
Feb 25, 2024 - 08:48 EST
Investigating - We have an alternative method to allow many claims to route through other clearinghouses. While this will not work for all payers, we expect that most dental claims should be starting to move through the system for processing over the next 8-12 hours. If you have submitted claims already, there is no need to resubmit.
Feb 23, 2024 - 17:39 EST
Issue with Electronic Remittance Advice
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Monday (3/04/24). Click Learn More for additional information.
Mar 04, 2024 - 10:43 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Friday (3/01/24). Click Learn More for additional information.
Mar 01, 2024 - 09:30 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Thursday (2/29/24). Click Learn More for additional information.
Feb 29, 2024 - 11:49 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Wednesday (2/28/24). Click Learn More for additional information.
Feb 28, 2024 - 16:15 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Tuesday (2/27/24)
Feb 27, 2024 - 09:34 EST
Identified - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Monday (2/26/24)
Feb 26, 2024 - 08:18 EST
Investigating - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Friday (2/23/24)
Feb 23, 2024 - 17:38 EST
Issue with Automated Statements
Update - We currently have your automated statements queuing in our clearinghouse so there is no need to resubmit. We have engaged our back-up vendor and are finalizing technical security, and set-up provisions and then we will get these statements released. Please check back here for updates or click Learn More for additional information.
Feb 29, 2024 - 10:11 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Wednesday (2/28/24). Click Learn More for additional information.
Feb 28, 2024 - 16:15 EST
Update - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Tuesday (2/27/24)
Feb 27, 2024 - 09:35 EST
Identified - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Monday (2/26/24)
Feb 26, 2024 - 08:17 EST
Investigating - One of our vendors reported a network outage due to a possible security incident. They disconnected affected services to minimize exposure. The vendor has indicated that they expect services to be offline at least until end-of-day Friday (2/23/24)
Feb 23, 2024 - 17:38 EST
Issue with Insurance Verifications
Update - Carestream Dental is now using additional trading partners whenever possible to allow the electronic submission of most eligibility requests. Click Learn More for additional information.
Feb 28, 2024 - 16:16 EST
Identified - Carestream Dental is now using additional trading partners whenever possible to allow the electronic submission of most eligibility requests.
Feb 26, 2024 - 14:04 EST
Investigating - Due to our use of our Transaction Management System, we expect to see increased capability to restore insurance verifications (eligibility) over the next 8-12 hours.
Feb 23, 2024 - 17:40 EST
Uptime over the past 90 days. View historical uptime.
eServices Major Outage
90 days ago
74.84 % uptime
Today
Insurance Claims Partial Outage
90 days ago
80.26 % uptime
Today
Insurance Verifications Partial Outage
90 days ago
80.26 % uptime
Today
Electronic Remittance Advice Major Outage
90 days ago
37.98 % uptime
Today
Automated Statements Major Outage
90 days ago
37.98 % uptime
Today
Electronic Prescriptions Major Outage
90 days ago
37.94 % uptime
Today
Payments Processing Partial Outage
90 days ago
99.15 % uptime
Today
eForms Operational
90 days ago
100.0 % uptime
Today
eReminders Operational
90 days ago
100.0 % uptime
Today
eConnections Operational
90 days ago
100.0 % uptime
Today
Sensei Platform Operational
90 days ago
100.0 % uptime
Today
Sensei Cloud - US Operational
90 days ago
100.0 % uptime
Today
Sensei Cloud - UK Operational
90 days ago
100.0 % uptime
Today
Sensei Gateway API Operational
90 days ago
100.0 % uptime
Today
Patient Manager Operational
90 days ago
100.0 % uptime
Today
Patient Forms Operational
90 days ago
100.0 % uptime
Today
Hosted Practice Management and Imaging ? Operational
90 days ago
99.05 % uptime
Today
WinOMS Hosted Operational
90 days ago
99.69 % uptime
Today
OrthoTrac Hosted Operational
90 days ago
98.89 % uptime
Today
SoftDent Hosted Operational
90 days ago
99.99 % uptime
Today
PracticeWorks Hosted Operational
90 days ago
93.88 % uptime
Today
R4+ Hosted Operational
90 days ago
100.0 % uptime
Today
OMS Imaging Hosted Operational
90 days ago
100.0 % uptime
Today
Dental Imaging Hosted Operational
90 days ago
100.0 % uptime
Today
Orthodontic Imaging Hosted Operational
90 days ago
100.0 % uptime
Today
Imaging Applications Operational
90 days ago
100.0 % uptime
Today
Imaging and Case Collaboration (ICC) Operational
90 days ago
100.0 % uptime
Today
CS Connect and Quick Connect ? Operational
90 days ago
100.0 % uptime
Today
CS Upstream Operational
90 days ago
100.0 % uptime
Today
AI Insights ? Operational
90 days ago
100.0 % uptime
Today
Swissmeda Cloud Imaging ? Operational
90 days ago
100.0 % uptime
Today
Licensing and General Services Operational
90 days ago
100.0 % uptime
Today
CS Activation Operational
90 days ago
100.0 % uptime
Today
PWSVR Licensing ? Operational
90 days ago
100.0 % uptime
Today
Dealer Page ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 18, 2024

No incidents reported today.

Apr 17, 2024
Issue with PracticeWorks Hosted
Resolved - After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Apr 17, 10:33 EDT
Investigating - Carestream Dental is investigating reports of an issue with our PracticeWorks Hosted service. Users of this service may be experiencing an outage or degraded performance.
Apr 17, 10:00 EDT
Issue with PracticeWorks Hosted
Resolved - After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Apr 17, 08:34 EDT
Investigating - Carestream Dental is investigating reports of an issue with our PracticeWorks Hosted service. Users of this service may be experiencing an outage or degraded performance.
Apr 17, 08:24 EDT
Apr 16, 2024

No incidents reported.

Apr 15, 2024
Issue with PracticeWorks Hosted
Resolved - After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Apr 15, 13:01 EDT
Investigating - Carestream Dental is investigating reports of an issue with our PracticeWorks Hosted service. Users of this service may be experiencing an outage or degraded performance.
Apr 15, 10:22 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Issue with PracticeWorks Hosted
Resolved - Working with Citrix and Microsoft Azure, Carestream Dental has applied a fix that is now allowing for customers to access Practiceworks successfully.
Apr 12, 13:41 EDT
Update - Carestream Dental engineering teams are continuing to work with Citrix to identify and resolve this ongoing incident. We do not expect this incident to be resolved before the end of business today, Friday, April 12th.
Apr 12, 08:12 EDT
Update - Carestream Dental engineering teams are continuing to work with Citrix to identify and resolve this ongoing incident. We do not expect this incident to be resolved before the end of business today, Thursday, April 11th.
Apr 11, 07:02 EDT
Update - Carestream Dental engineering teams are continuing to work with Citrix to identify and resolve this ongoing incident. We do not expect this incident to be resolved before the end of business today, Wednesday, April 10th.
Apr 10, 09:18 EDT
Update - Carestream Dental engineering teams are continuing to work with Citrix to identify and resolve this ongoing incident. We do not expect this incident to be resolved before the end of business today, Tuesday April 9th.
Apr 9, 06:59 EDT
Update - Carestream Dental engineering teams are continuing to work with Citrix to identify and resolve this ongoing incident.
Apr 5, 08:14 EDT
Update - Carestream Dental engineering teams are continuing to work with Citrix to identify and resolve this ongoing incident. We do not expect this incident to be resolved before the end of business today, Thursday April 4th.
Apr 4, 07:53 EDT
Update - Carestream Dental engineering teams are continuing to work with Citrix to identify and resolve this ongoing incident. We do not expect this incident to be resolved before the end of business today, Wednesday April 3rd.
Apr 3, 10:57 EDT
Update - Carestream Dental engineering teams are continuing to work with Citrix to identify and resolve this ongoing incident. We do not expect this incident to be resolved before the end of business today, Tuesday April 2nd.
Apr 2, 10:02 EDT
Update - Carestream Dental engineering teams are working with Citrix to identify and resolve this ongoing incident. We do not expect this incident to be resolved before the end of business today, Friday March 29th.
Mar 29, 08:07 EDT
Update - Carestream Dental engineering teams are working with Citrix to identify and resolve this ongoing incident. We do not expect this incident to be resolved before the end of business today, Wednesday March 27th
Mar 27, 11:24 EDT
Investigating - Carestream Dental is investigating reports of an issue with our PracticeWorks Hosted service. Users of this service may be experiencing an outage or degraded performance.
Mar 25, 08:44 EDT
Apr 11, 2024
Apr 10, 2024
Apr 9, 2024
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024
Apr 4, 2024
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