Veo 4+

Terrible experience

I have been using this app for about a month and a half, it is very flawed and unreliable. I have been charged extra on rides I could not take due to mechanical issues. I have had several problems with the ebikes in specific that you are not able to lock or unlock them to use and was being charged. Then to top off these issues the customer service department is not always available or able to get back with you in a timely manner. I’m am appalled that this company is still operational knowing that their customers are being taken advantage of. They definitely need to take a lot of their bikes and scooters off of the street for maintenance and create a better system to make sure they are not stealing people’s money!

Good, until it’s not…

This idea is great and I’ve been using it for a couple of months and it’s worked great. Until that wasn’t the case. I use this to go up a hill which leaves pretty me sweaty and tired even before getting to work, so this was a blessing. The problem, and it’s not a big one until it happens to you, is that it doesn’t tell you when you click on it through the app when the bike is defective UNTIL you unlock it, and it also applies the first minute. Which means that I just lost over 1 dollar if it happens, it’s annoying if it happens once, it’s a problem if it happens twice, and it’s something that has happened to me three times in a row on different occasions. The app has the ability to unlock the ride but not to tell you when it is defective which is something that the bike itself can do, so I don’t understand why that’s a thing unless the company is just so hungry for money that the app will tell you the location, the battery and more info on the bike live, except when it’s defective. If this is not fixed I’m more than willing to go back to walking up that hill and saving money that way rather than investing it on a ride without even knowing if I’ll be able to use the ride that I paid for beforehand in the first place and definitely won’t be recommending this to anyone else. Have a good day.

Poorly maintained vehicles.

When VEO arrived in my area they serviced the cycles much better than they do now. The cycles were upright on the sidewalk. Now the cycles can be found laying all over the neighborhood. Are the kickstands working as the fleet gets older? From the rides that I have taken I can tell the cycles are not maintained well. Maybe it was never about maintenance and just that the fleet was new arrival. We have never had more than one or two scooters appear in this area. If you want a scooter you have to ride Lime or Bird. Both of which made a fly-by-night appearance. It was nice to have an option to VEO that routinely charges you for vehicles that do not travel anywhere. Then you have to ask for your money back. Can’t tell you the number of times the throttle was broken and I got charged when gos cannot show a vehicle moving anywhere. VEO declined quickly. It shows no improvement.

If they have not added the dark mode to the app that it had before I doubt their small Ui improvements are going to be large enough to make a positive difference.

I am still waiting to get my credits when parking in a “lucky” zone. That does not seem to happen unless you mention it. In the spirit of ending on a good note,I have gotten my money back for unjust charges.

Developer Response ,

We sincerely apologize for the inconvenience you've experienced and appreciate you taking the time to share your feedback. Would you mind share your ride information to app@veoride.com. It will allow us to address and resolve this matter to your satisfaction.